Payment will be accepted online by credit card for all orders or by direct bank deposit or cheque for New Zealand orders. Orders will not be processed until the payment is confirmed. All prices are in New Zealand currency and are subject to change. Prices include GST (NZ tax) which is subtracted for international orders.
Dispatch of orders will be same day or next working day if the item is in stock. If not you will be advised. We deliver through the NZ Post and Courier Post networks.
Your satisfaction is important to us. If your product arrives damaged or incorrect due to our own error we will offer a replacement. Refunds or replacements can not be given due to your own change of mind after making an order. Please contact us in the first instance should you have any problems with your order so we can discuss the most appropriate solution.
We are privileged to have you shop with us and respect your right to privacy. Your email address or any other personal details will not be passed on to any other party except where it is necessary in processing your order. We may ask if you would like to receive email newsletters from our store on the basis that you can opt out from receiving them at any time.
When you submit your credit card details for payment of an order your details are encrypted using 128 bit encryption technology for the best gaurantee of security. That means your details cannot be intercepted and read. Your credit card details are stored only for as long as is necessary to process your order. Our servers are further protected behind a firewall to prevent unauthorised access.